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Episode 167: UPS delivery initiatives


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Episode 167: UPS delivery initiatives

Ian Kerr

Cathy Morrow Roberson, Logistics Trends & Insights

Cathy Morrow Roberson, Logistics Trends & Insights

Marek Różycki (Last Mile Experts) and I preview our seminar and workshop at Parcel+Post Expo this year, including:

  • Unattended delivery (in-car, in-home) vs out-of-home delivery

  • Delivery density and the advantage of being first to market

  • Customer experience in delivery

Cathy Morrow Roberson, founder and lead analyst at Logistics Trends & Insights, joins me to discuss UPS’s recently announced delivery initiatives:

  • A quick overview of UPS’s Q2 results

  • UPS Access Point (PUDO) network - new partnerships

  • Partnering with pharmacy chains - UPS and FedEx

  • Delivering to PUDO points instead of making residential delivery attempts

  • Seven-day pick-up and delivery

    • Working with the USPS - just for rural addresses?

    • Using UPS’s own fleet

    • Pricing, employees, and contracted delivery

  • Evening deliveries

  • Scheduled (time window) deliveries

  • Drone delivery

    • Medical deliveries

    • Swiss Post and Matternet

    • Why Cathy loves drones

  • UPS’s air operations

    • E-commerce volumes

    • Revenue per package

    • Is Amazon putting more volume into UPS’s network?

  • Is Amazon a competitor? What makes it a threat?

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