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Episode 87: Consumer rights and expectations with e-commerce parcel delivery

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Episode 87: Consumer rights and expectations with e-commerce parcel delivery

Ian Kerr

Cara Jones, Senior Policy Researcher at Citizens Advice

Cara Jones, Senior Policy Researcher at Citizens Advice

What are consumers' rights and expectations when it comes to e-commerce parcel delivery? Cara Jones, Senior Policy Researcher at Citizens Advice, joins me to give insights into recent research into customer complaints about parcel delivery. We cover:

  • Common customer problems with parcel delivery
  • Consumer rights
  • What free delivery means for consumer rights
  • Cross-border purchases

Click here to read the Citizens Advice report on delivery services in the online shopping market.

Also in this episode: a new trial targeting failed first-time deliveries.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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