My special guest is Sebastian Steinhauser, Managing Director of Parcelly. We cover:
- The competitive delivery landscape
- Who is responsible for communication with the customer: the retailer, carrier, or PUDO network?
- The number and quality of notifications sent to customers during shipping
- Customer preferences for last mile delivery
- Customer drivers for PUDO networks
- Carrier agnostic PUDO and parcel locker networks
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.
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Main photo: Parcelly