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Episode 83: NZ Post's experiment with on-demand delivery; Australia Post launches Shipster

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Episode 83: NZ Post's experiment with on-demand delivery; Australia Post launches Shipster

Ian Kerr

Michael Stewart, GM Customer Experience & Innovation, NZ Post

Michael Stewart, GM Customer Experience & Innovation, NZ Post

Michael Stewart, General Manager Customer Experience and Innovation at New Zealand Post, joins me to talk about NZ Post's adventures in on-demand delivery. We discuss:

  • What inspired NZ Post to investigate on-demand delivery
  • Supplying parts for the construction sector
  • Integrating virtual reality and on-demand delivery with repair and maintenance supply chains
  • Delivering meals for KFC and other restaurants
  • Who does the driving - NZ Post drivers or independent drivers?
  • BringIt: NZ Post's on-demand delivery platform
  • NZ Post's established Courier Post service

Also in this episode: analysis of Shipster, Australia Post's new subscription delivery service.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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