E-commerce fulfilment specialist, speaker and author Jonathan Reeve joins me to talk about delivering e-commerce. We cover:
- Jonathan's experience with online supermarket tesco.com
- Understanding the e-commerce customer's needs
- "Fixed" vs "growth" mindset
- The concept of "democratic delivery"
- Last mile delivery from the retail store and hyperlocal delivery - is it worth it?
- The imminent arrival of Amazon in Australia.
- Consolidation of last mile deliveries
We mention Amazon and collecting GST during the podcast - I covered this at the beginning of Episode 62.
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.
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