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Episode 44 - Royal Mail parcel returns portal; handling bulky and heavy items in the parcel stream

Podcasts

We'll post links here to all episodes of the Postal Hub Podcast.

Podcasts will also be available through iTunes.

Episode 44 - Royal Mail parcel returns portal; handling bulky and heavy items in the parcel stream

Ian Kerr

Royal Mail's Head of Parcels, Roger Morris, joins me to talk about Royal Mail's e-commerce parcel returns portal. We cover:

  • Tracking returns
  • Does the customer or retailer pay for return postage?
  • Labelling
  • How the portal helps e-commerce retailers manage returns
  • Returns as part of the supply chain
  • Credits and reporting

In the second part of the podcast, Cathy Morrow Roberson, founder and lead consultant at Logistics Trends and Insights, and I discuss:

  • Amazon's expansion plans
  • Handling bulky and heavy parcels
  • Delivery as part of the e-commerce customer experience

Listen to the podcast by clicking on the play button on the audio player above. You can also listen (and subscribe) to the podcast via iTunes.

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