Royal Mail's Head of Parcels, Roger Morris, joins me to talk about Royal Mail's e-commerce parcel returns portal. We cover:
- Tracking returns
- Does the customer or retailer pay for return postage?
- How the portal helps e-commerce retailers manage returns
- Returns as part of the supply chain
- Credits and reporting
- Amazon's expansion plans
- Handling bulky and heavy parcels
- Delivery as part of the e-commerce customer experience
Listen to the podcast by clicking on the play button on the audio player above. You can also listen (and subscribe) to the podcast via iTunes.
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