Episode 44 - Royal Mail parcel returns portal; handling bulky and heavy items in the parcel stream
Ian Kerr
Royal Mail's Head of Parcels, Roger Morris, joins me to talk about Royal Mail's e-commerce parcel returns portal. We cover:
- Tracking returns
- Does the customer or retailer pay for return postage?
- Labelling
- How the portal helps e-commerce retailers manage returns
- Returns as part of the supply chain
- Credits and reporting
In the second part of the podcast, Cathy Morrow Roberson, founder and lead consultant at Logistics Trends and Insights, and I discuss:
- Amazon's expansion plans
- Handling bulky and heavy parcels
- Delivery as part of the e-commerce customer experience
Listen to the podcast by clicking on the play button on the audio player above. You can also listen (and subscribe) to the podcast via iTunes.
Follow the Postal Hub on Twitter and LinkedIn.
Ian.
Sign up for the Postal Hub e-newsletter: