Episode 244: Business transformation with Emirates Post Group Company CEO
Ian Kerr
Abdulla Mohammed Alashram, Group CEO Emirates Post Group Company
Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post:
What got the Emirates Post Group Company started on the road to transformation
Creating a future-focused operational model
Aspects of Emirates Post that are being transformed
Three main business units: retail (post offices), parcels and express, and international
COVID’s impact on the transformation strategy
Customers’ response to Emirates Post’s digitisation
Addressing
PO Boxes and e-commerce delivery, including:
Home delivery
Post office delivery
New PUDO network launching this year
Parcel lockers
The role of post offices in Emirates Post’s strategy
Improvements to post office operations
Digitisation of post office transactions
Public reaction to postal transformation
The future for postal operations - including automation
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