Episode 212: Grocery delivery, parcel lockers, and innovation at Posten Norge
Ian Kerr
Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring
Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring, joins me to talk about delivery innovation in Norway:
Background to the partnership with supermarket chain Coop
Penetration of online groceries and home delivery
Building a home delivery solution very quickly and integrating it into Posten’s delivery network
How the system works in practice, including picking orders, packaging, and choosing the right delivery network
Keeping orders cool while out for delivery
Same-day and next-day delivery of groceries
Mapping the supermarket network and Posten’s delivery network to come up with efficient routing
Parcel lockers and parcel delivery preferences in Norway
Key considerations when choosing parcel locker locations
Promoting delivery options to online shoppers
Contactless delivery via lockers and easy access
Posten Norge’s Amoi marketplace in Oslo
Same-day local delivery for small retailers
Innovating to find new revenue sources - especially as letter volumes fall
Posten’s digital letter - and a crafty way to test customer acceptance!
Collecting parcels from customers’ letter boxes
Here’s the link to register for Parcel+Post Expo: parcelandpostvirtuallive.com
Marek Różycki and I will be online at 2pm (European time) on Thursday 15 October - make sure you add our workshop to your calendar!
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