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Episode 171: Reinventing delivery - it's psychological, not logistical

Podcasts

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Episode 171: Reinventing delivery - it's psychological, not logistical

Ian Kerr

Mike Richmond, Chief Commercial Officer, Doddle

Mike Richmond, Chief Commercial Officer, Doddle

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery:

  • Why customers make the delivery choices they do - a behavioural science approach

  • How “nudge” works - and what it could mean for e-commerce and delivery

  • The manifesto for reinventing delivery!

  • Improving co-ordination - can retailers work together to make sure the customer receives parcels when and where they want?

  • How Nike preserves its brand while delivering online orders in a range of different ways

  • Technology enabling customer-centric delivery solutions across retailers and delivery companies

  • How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)

  • Harnessing data - analysing data to understand customer behaviour in delivery and returns

  • Buy-now-pay-later and how payment impacts on delivery choice and returns

  • Will payment businesses get into delivery?

  • Rethinking metrics - judging the performance of logistics departments

  • Preselected delivery options and the impact on customer choice - and therefore delivery cost!

  • Positioning of click-and-collect in-store

  • The value of omnichannel customers

  • Parcel lockers complementing in-store click-and-collect

  • Simplifying in-store returns

  • Megatrends in PUDOs around the world - including Amazon Counter

  • Carriers adding retailer partnerships to expand PUDO networks

Download A new perspective on delivery from the Doddle website.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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