Why customers make the delivery choices they do - a behavioural science approach
How “nudge” works - and what it could mean for e-commerce and delivery
The manifesto for reinventing delivery!
Improving co-ordination - can retailers work together to make sure the customer receives parcels when and where they want?
How Nike preserves its brand while delivering online orders in a range of different ways
Technology enabling customer-centric delivery solutions across retailers and delivery companies
How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)
Harnessing data - analysing data to understand customer behaviour in delivery and returns
Buy-now-pay-later and how payment impacts on delivery choice and returns
Will payment businesses get into delivery?
Rethinking metrics - judging the performance of logistics departments
Preselected delivery options and the impact on customer choice - and therefore delivery cost!
Positioning of click-and-collect in-store
The value of omnichannel customers
Parcel lockers complementing in-store click-and-collect
Simplifying in-store returns
Megatrends in PUDOs around the world - including Amazon Counter
Carriers adding retailer partnerships to expand PUDO networks
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