Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 


123 Street Avenue, City Town, 99999

(123) 555-6789


You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Episode 171: Reinventing delivery - it's psychological, not logistical


We'll post links here to all episodes of the Postal Hub Podcast.

Podcasts will also be available through iTunes.

Episode 171: Reinventing delivery - it's psychological, not logistical

Ian Kerr

Mike Richmond, Chief Commercial Officer, Doddle

Mike Richmond, Chief Commercial Officer, Doddle

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery:

  • Why customers make the delivery choices they do - a behavioural science approach

  • How “nudge” works - and what it could mean for e-commerce and delivery

  • The manifesto for reinventing delivery!

  • Improving co-ordination - can retailers work together to make sure the customer receives parcels when and where they want?

  • How Nike preserves its brand while delivering online orders in a range of different ways

  • Technology enabling customer-centric delivery solutions across retailers and delivery companies

  • How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)

  • Harnessing data - analysing data to understand customer behaviour in delivery and returns

  • Buy-now-pay-later and how payment impacts on delivery choice and returns

  • Will payment businesses get into delivery?

  • Rethinking metrics - judging the performance of logistics departments

  • Preselected delivery options and the impact on customer choice - and therefore delivery cost!

  • Positioning of click-and-collect in-store

  • The value of omnichannel customers

  • Parcel lockers complementing in-store click-and-collect

  • Simplifying in-store returns

  • Megatrends in PUDOs around the world - including Amazon Counter

  • Carriers adding retailer partnerships to expand PUDO networks

Download A new perspective on delivery from the Doddle website.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Follow the Postal Hub on Twitter and LinkedIn.

Never miss an episode! Get the Postal Hub delivered free to your inbox. Sign up in seconds: