Marek Różycki (Last Mile Experts) discusses research on the out-of-home delivery market (parcel lockers and PUDOs) in Poland:
Why the Polish out-of-home delivery market is important to understand
What’s driving the push for delivery to parcel lockers and PUDO points
Size of the various parcel locker networks in Poland compared to other European markets
Carrier agnostic or carrier specific? Comparison of the various networks
PUDO partnerships with retailers
InPost’s operations in Poland and in other markets
Store-based parcel lockers for click-and-collect purchases
Returns via parcel lockers
Also in this episode, Derek Osborn joins me to preview our Social Media workshop at Parcel+Post Expo:
The importance of top class social media engagement for the postal and delivery sectors
Which platforms to use? How to engage with customers? What about the expectation of instant response?
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