Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:
Click-and-collect and parcel lockers
Location of lockers in-store or near-store
Types of articles that can be collected
The customer experience and putting the customer in control
Returns via parcel lockers
Additional purchases made by customers who click-and-collect in-store
Walmart in-fridge grocery delivery
Security provisions for in-house delivery, including body cams
Building trust between a delivery company and customers
What has more potential: in-fridge delivery or drone delivery?
Customer response to innovation and technology
Insurance and unattended in-home delivery
Marek’s prediction for drone delivery
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