Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:
Why Amazon is pulling out of China
Cultural and business considerations in selling in China
JD.com exiting the Australian market
Comparing Alibaba and JD’s delivery networks
JD.com slashing delivery costs and the impact on share price
How Alibaba is managing delivery costs
Alibaba’s stakes in courier companies
Out-of-home delivery, including parcel lockers
Volumes and third-party operated parcel lockers
Profitability and efficiency with parcel lockers
Luxury delivery service
Customer service for e-commerce consumers
Could some of these initiatives work in the West?
Customer experience and the last mile
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
Here’s a video of JD.com’s white glove luxury delivery service:
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Photo by Paul Evans.