Patrick Leysen, VP Future Lab at bpost, talks about bpost’s approach to innovation, including its recent in-home delivery trial with Zalando:
The importance of trust in enabling in-home delivery
How new sharing platforms enable trust between strangers
Impact on transparency and a two-way relationship on repeat business
Creating the Parcify delivery start-up
How bpost acquired Parcify
Markets for same-day delivery
Creating and nurturing innovation in a big organisation
Co-creation - how bpost worked with Zalando to create the in-home parcel delivery pilot programme
Creating new in-home services
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Photo by Paul Evans.