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Episode 159: Innovation culture with bpost's VP Future Lab Patrick Leysen

Podcasts

We'll post links here to all episodes of the Postal Hub Podcast.

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Episode 159: Innovation culture with bpost's VP Future Lab Patrick Leysen

Ian Kerr

Patrick Leysen, VP Future Lab at bpost

Patrick Leysen, VP Future Lab at bpost

Patrick Leysen, VP Future Lab at bpost, talks about bpost’s approach to innovation, including its recent in-home delivery trial with Zalando:

  • The importance of trust in enabling in-home delivery

  • How new sharing platforms enable trust between strangers

  • Impact on transparency and a two-way relationship on repeat business

  • Creating the Parcify delivery start-up

  • How bpost acquired Parcify

  • Crowd-sourced delivery

  • Markets for same-day delivery

  • Creating and nurturing innovation in a big organisation

  • Co-creation - how bpost worked with Zalando to create the in-home parcel delivery pilot programme

  • Creating new in-home services

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Photo by Paul Evans.