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Episode 157: Escher Group CTO Wayne Haubner

Podcasts

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Podcasts will also be available through iTunes.

Episode 157: Escher Group CTO Wayne Haubner

Ian Kerr

Wayne Haubner, Escher Group CTO

Wayne Haubner, Escher Group CTO

Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world:

  • Keeping POS technology simple while offering a greater range of over-the-counter transactions

  • The user experience and what that means for training costs and error rates

  • Integration between retail systems and other internal systems

  • Communicating between different POS platforms - including mobile POS - in real time

  • Advantages of in-store mobile POS

  • Pop-up retail stores (including parcel collection)

  • Cashierless stores, such as Amazon Go - could they work in the postal world?

  • Customer loyalty programmes and the in-store customer experience

  • How technology can help in finding new revenue streams

  • Automation and self-service in post offices

  • Real time data enabling customised delivery (interactive delivery management)

  • Integrity of data in cross-border shipping (including blockchain)

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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