Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world:
Keeping POS technology simple while offering a greater range of over-the-counter transactions
The user experience and what that means for training costs and error rates
Integration between retail systems and other internal systems
Communicating between different POS platforms - including mobile POS - in real time
Advantages of in-store mobile POS
Pop-up retail stores (including parcel collection)
Cashierless stores, such as Amazon Go - could they work in the postal world?
Customer loyalty programmes and the in-store customer experience
How technology can help in finding new revenue streams
Automation and self-service in post offices
Real time data enabling customised delivery (interactive delivery management)
Integrity of data in cross-border shipping (including blockchain)
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
Never miss an episode! Get the Postal Hub delivered free to your inbox. Sign up in seconds: