Amazon Prime will soon promise next-day delivery for its members in the USA. Marek Różycki, Managing Partner at Last Mile Experts, joins me to analyse this move:
Amazon: the catalyst for change in the last mile
The scale of Amazon’s investment in the last mile
Proximity to the customer and density of fulfilment centres
Shipping by air to please the customer
Walmart’s response - motivated by competition or by delighting the customer?
Parcel volume for Amazon’s Delivery Service Partners - and what motivates Amazon to find alternative delivery providers
Customer expectations in the last mile - including out-of-home delivery options
Also in this episode:
Shipster, Australia Post’s answer to Amazon Prime, is set to close in July
Poste Italiane has announced a joint venture with digital freight start-up sennder
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