Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me. We cover:
The technology and reasoning behind Passel
Accessing excess capacity compared to professional or “gig economy” couriers
What cocooning is and what it means for a startup - and how it’s different to pivoting
E-commerce returns and exchanges
The experience for passers (Passel’s delivery people) and why it’s important - and how it differs from the gig economy delivery experience
Passel’s partnership with Swinburne University about smart cities
Demand for same-day and next-day delivery
What kind of customers?
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