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Episode 154: Inside the growth plan of delivery startup Passel

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Episode 154: Inside the growth plan of delivery startup Passel

Ian Kerr

Marshall Hughes, co-founder and CEO, Passel

Marshall Hughes, co-founder and CEO, Passel

Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me. We cover:

  • The technology and reasoning behind Passel

  • Accessing excess capacity compared to professional or “gig economy” couriers

  • What cocooning is and what it means for a startup - and how it’s different to pivoting

  • E-commerce returns and exchanges

  • The experience for passers (Passel’s delivery people) and why it’s important - and how it differs from the gig economy delivery experience

  • Passel’s partnership with Swinburne University about smart cities

  • Demand for same-day and next-day delivery

    • Which sectors?

    • What kind of customers?

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