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Episode 137: e-commerce fulfilment with Fulfilio CEO Mathew Galt

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Episode 137: e-commerce fulfilment with Fulfilio CEO Mathew Galt

Ian Kerr

 Mathew Galt, CEO and co-founder of Fulfilio

Mathew Galt, CEO and co-founder of Fulfilio

Mathew Galt, CEO and co-founder of e-commerce fulfilment company Fulfilio, is my special guest. We cover:

  • What Fulfilio is and how it all started (1:20)

  • Current spread of the Fulfilio network of sites (2:52)

  • The affiliation with Australia Post (3:20)

  • Delivery options at check-out (4:35)

  • The e-commerce fulfilment scene in Australia (5:10)

  • The difference between 3PLs and e-commerce fulfilment (5:55)

  • Achieving speed of fulfilment in a big country (7:00)

  • Consumer expectations in speed of fulfilment, e.g. next day (7:35)

  • Fulfilio’s ability to achieve same-day delivery (8:55)

  • Time-specific (time-slot) delivery (9:50)

  • Customised (or personalised) e-commerce fulfilment (11:00)

  • The customer experience for same-day delivery (13:45)

  • Fulfilio’s deal with eBay (14:15)

  • Australian merchants selling cross-border (16:55)

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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