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Episode 119: Antonio Perini, CEO and founder of Milkman, on e-commerce delivery

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Episode 119: Antonio Perini, CEO and founder of Milkman, on e-commerce delivery

Ian Kerr

 Antonio Perini, CEO and founder of Milkman

Antonio Perini, CEO and founder of Milkman

Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options:

  • Competing on delivery service levels
  • Flexible delivery options
  • Giving customers the power to reschedule deliveries
  • The personalised delivery experience
  • Making flexible, time-slot delivery work in practice
  • The premium on flexible delivery options
  • Consolidating deliveries for residential addresses
  • Transparency of delivery pricing
  • An overview of the Italian delivery sector
  • The complexity of Italian logistics, including delivery density
  • First-time delivery success rates and driver punctuality rates
  • Porch piracy

Click here to sign up for Understanding Amazon, the workshop Marek Różycki and I will host at this year's Post Expo. 

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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