Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options:
- Competing on delivery service levels
- Flexible delivery options
- Giving customers the power to reschedule deliveries
- The personalised delivery experience
- Making flexible, time-slot delivery work in practice
- The premium on flexible delivery options
- Consolidating deliveries for residential addresses
- Transparency of delivery pricing
- An overview of the Italian delivery sector
- The complexity of Italian logistics, including delivery density
- First-time delivery success rates and driver punctuality rates
- Porch piracy
Click here to sign up for Understanding Amazon, the workshop Marek Różycki and I will host at this year's Post Expo.
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