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Episode 114: the evolving e-commerce delivery battleground with Accenture's Brody Buhler

Podcasts

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Episode 114: the evolving e-commerce delivery battleground with Accenture's Brody Buhler

Ian Kerr

 Brody Buhler, Global Managing Director Post & Parcel at Accenture

Brody Buhler, Global Managing Director Post & Parcel at Accenture

Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, is my special guest. We cover:

  • How smartphone proliferation is changing delivery expectations
  • Target fulfilling e-commerce from its massive network of stores
  • How distributed fulfilment differs from central fulfilment, including cost
  • Alternative delivery solutions
  • Customer delivery preferences
  • Inter-generational differences in e-commerce delivery
  • Trends in cross-border delivery
  • Innovation and trust in "the crowd" in delivery
  • The future of the global cross-border postal system
  • The new "continuous delivery" concept

Interview recorded at PostalVision2020.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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