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Episode 104: e-commerce and delivery with eCommerce Masterplan's Chloë Thomas

Podcasts

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Podcasts will also be available through iTunes.

Episode 104: e-commerce and delivery with eCommerce Masterplan's Chloë Thomas

Ian Kerr

 Chloë Thomas, eCommerce Marketing Advisor

Chloë Thomas, eCommerce Marketing Advisor

Chloë Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover:

  • The importance of delivery to e-commerce
  • What can be done about "free" delivery
  • Customer expectations of delivery in peak periods
  • Quality of delivery (including presentation of courier drivers) and how it relates to the e-commerce experience
  • Unboxing! (It's a thing, and you need to know about it.)
  • Branding on boxes... and the security implications
  • Environmental issues for e-commerce retailers
  • In-flight customer notifications
  • Do delivery companies help e-commerce businesses grow?

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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