- The importance of delivery to e-commerce
- What can be done about "free" delivery
- Customer expectations of delivery in peak periods
- Quality of delivery (including presentation of courier drivers) and how it relates to the e-commerce experience
- Unboxing! (It's a thing, and you need to know about it.)
- Branding on boxes... and the security implications
- Environmental issues for e-commerce retailers
- In-flight customer notifications
- Do delivery companies help e-commerce businesses grow?
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