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Episode 59 - inside the returns and reverse logistics business

Podcasts

We'll post links here to all episodes of the Postal Hub Podcast.

Podcasts will also be available through iTunes.

Episode 59 - inside the returns and reverse logistics business

Ian Kerr

Everyone in the postal and parcel sector is talking about reverse logistics and returns… but what’s really happening with returns, and where is the sector heading? My expert guest is Tony Sciarrotta, Executive Director at the Reverse Logistics Association. We cover:

  • Rate of product returns for e-commerce vs bricks-and-mortar retail
  • The customer returns experience
  • What happens to returned goods
  • Returns in an omni-channel retail environment
  • The role of the post and parcel operators in returns
  • Future trends in returns

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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Photo credit: Álvaro Ibáñez from Madrid, Spain - Amazon España por dentro. Licensed under CC BY 2.0 via Wikimedia Commons