John Reis, General Manager Retail at Canada Post, is my special guest. We discuss Canada Post’s concept stores, and how the post office is helping deliver a superior e-commerce customer experience.Read More
We'll post links here to all episodes of the Postal Hub Podcast.
Podcasts will also be available through iTunes.
Filtering by Category: post offices
Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more.Read More
Supermercato24 CEO Federico Sargenti talks about the personalised online grocery delivery experience.Read More
John Hagel, leader at Deloitte's Centre for the Edge, shares insights into how successful Silicon Valley companies plan for the future.Read More
UPS is hiking its surcharges for handling large, heavy goods. What will this mean for the delivery and e-commerce sectors? Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to analyse the implications.Read More
The Trump Administration recently announced that privatisation is on the cards for the US Postal Service. Mark Fallon, President and CEO of the Berkshire Company, joins me to analyse the announcement.Read More
Marshall Hughes, co-founder and CEO of on-demand delivery startup Passel joins me to talk about crowd-sourced delivery.Read More
Sam Clarke, founder of all-electric delivery company Gnewt Cargo, gives an expert perspective on electric vehicles in the last mile.Read More
E-commerce expert and advisor Chloë Thomas from the eCommerce Masterplan gives an e-commerce perspective on delivery. Myths get shattered and bubbles get burst!Read More
Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points (PUDOs). Customer-centric parcel delivery, returns, dynamic pricing, personalised shopping (online and in-store), and much more.Read More
Ukrposhta acting CEO Igor Smelyansky shares his vision for the Ukrainian postal operator. We discuss the future for the post office network (including banking and financial services), and some of the delivery challenges ahead for Ukraine Post.Read More
In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But Americans’ use of the mail has great variation, according to a report by the USPS OIG. I chat with two of the report's authors. Also: Australia Post testing the use of tablets in post offices.Read More