Informed Delivery is growing in the USA… but what exactly is this service from the US Postal Service? Mark Fallon, CEO and President of the Berkshire Company, gives us an update. Also: some brief comments from USPS PMG Megan Brennan on USPS full-year financial results.Read More
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John Reis, General Manager Retail at Canada Post, is my special guest. We discuss Canada Post’s concept stores, and how the post office is helping deliver a superior e-commerce customer experience.Read More
A quick episode this week! Australia Post has launched a public awareness campaign, focusing on promoting safety for its delivery officers. Also in this episode, plans in the UK to give electric vehicles priority in traffic.Read More
Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more.Read More
Supermercato24 CEO Federico Sargenti talks about the personalised online grocery delivery experience.Read More
John Hagel, leader at Deloitte's Centre for the Edge, shares insights into how successful Silicon Valley companies plan for the future.Read More
UPS is hiking its surcharges for handling large, heavy goods. What will this mean for the delivery and e-commerce sectors? Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to analyse the implications.Read More
The Trump Administration recently announced that privatisation is on the cards for the US Postal Service. Mark Fallon, President and CEO of the Berkshire Company, joins me to analyse the announcement.Read More
The US Postal Service recently announced its Q3 2017 results, which showed just how important parcels are the the USPS's future. Joining me to analyse all this and more is John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences.Read More
Is there a future in digital mailbox services? David Allen, Country Manager for ReDigital, was involved in both of the NZ Post projects to build and launch a digital mailbox. We analyse what helps digital mailboxes succeed, and what holds them back.Read More
In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But Americans’ use of the mail has great variation, according to a report by the USPS OIG. I chat with two of the report's authors. Also: Australia Post testing the use of tablets in post offices.Read More