Liam O'Sullivan, An Post's Director of Mails, joins me to talk about e-commerce parcel delivery in Ireland. The focus of our conversation is An Post's DeliveryBox, the personal home locker system.
DeliveryBox is a simple, effective solution for increasing first-time parcel delivery rates. It integrates with track-and-trace, and can be used for parcel returns. We cover:
- The development of the DeliveryBox concept
- Installation and other practical issues
- Track-and-trace, and signature items
We also discuss other An Post initiatives to boost first-time parcel delivery rates, including in-transit redirections.
Anyone involved in parcel delivery, whether for a postal or a parcel operator, must listen to this episode. It's an excellent insight into how customer service and satisfaction are crucial in the increasingly competitive parcel delivery sector.
Listen to the podcast via the link above. You can also listen (and subscribe) to the podcast via iTunes.
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