The postal, parcels and express podcast
What are consumers' rights and expectations when it comes to e-commerce parcel delivery? Cara Jones, Senior Policy Researcher at Citizens Advice, joins me to give insights into recent research into customer complaints about parcel delivery.
Australia Post has developed a new delivery platform called Receva. Then Ti Mak, Innovation Partner at Australia Post's Accelerate, talks about innovation and how the platform was developed. Also in this episode, Marshall Hughes, CEO and co-founder of on-demand delivery startup Passel
Sebastian Steinhauser, Managing Director of Parcelly, joins me to talk about the e-commerce delivery landscape, including PUDO networks, customer delivery preferences, carrier agnostics parcel lockers, and communicating with customers.
My special guest is Kenneth Verlage, Head of Business Development at PostNord. We talk about some of the projects coming out of PostNord's Logistics Lab, including machine learning and predicting delivery status, and lots of last mile delivery innovation.
New Zealand Post has been trialling on-demand delivery in various sectors. Michael Stewart, General Manager Customer Experience and Innovation at NZ Post, joins me to elaborate. Also in this episode: analysis of Shipster, Australia Post's new subscription delivery service.
How DC location and density is key to the last mile in China. Juan Sotolongo, Senior Partner at 722 Consulting, talks about congestion, delivery vehicles, meal deliveries, and delivery standards in China.
My special guest is David Adams, CEO International Business Unit at SF Express. David gives us insights into the giant Chinese express company. Also in this episode: Aaron Jackson, Managing Director Federal Services at Accenture, on the future of delivery.
Tom Allason, Global VP Logistics at eBay. We talk about the delivery experience, the eBay buyer experience, carrier agnosticism, parcel lockers, and much more.
Ivana Mrkonjić, Executive Director International Business at Croatian Post talks about the new deal with DHL Parcel. Robert Hadzetovic, CEO at Austrian Post's online marketplace shoepping.at talks about what the marketplace means for Austrian e-commerce and the benefits for Austrian Post.
How do Chinese courier drivers achieve an astonishing number of deliveries per hour? Juan Sotolongo, Senior Partner at 722 Consulting, unveils some of the secrets of the last mile in China.
Shippo CEO Laura Behrens Wu talks about key e-commerce shipping issues. Last Mile Experts' Marek Różycki analyses new delivery subscription services from Australia Post and NZ Post.
The US Postal Service recently announced its Q3 2017 results, which showed just how important parcels are the the USPS's future. Joining me to analyse all this and more is John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences.
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