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Very convenient: new post office to open in central London


Very convenient: new post office to open in central London

Ian Kerr

A new post office is opening on New Oxford Street in central London. Co-located with a convenience store, the new post office will be open 24 hours a day, seven days a week.

The Post Office plans to open about 25 new post offices in central London over the next 12 months. There are already about 70 post offices in the area, many of which have been modernised and are open extended hours.

By expanding its urban network, the Post Office hopes to entice new customers to use its services.

"What we are doing here in London is part of a wider strategy to ensure we have Post Office services in the right location to best serve our customers’ evolving needs." - Debbie Smith, Chief Executive of Retail at the Post Office

According to research from IMRG, click and collect purchases to third party locations such as Post Offices are growing by 18% year on year. Will this translate into more customers using the Post Office's Local Collect service? (Read more: Post office click-and-collect.)

“Central London’s fast-growing urban population and commuter presence means we need to extend our services through longer hours and more branches," says Debbie Smith, Chief Executive of Retail at the Post Office. She says that customers want "flexible, convenient access" to post office services.

Since 2012 the Post Office has been modernising (and trimming!) its 11,600-strong post office network, transforming over 7500 branches into new modern outlets offering longer hours, with over 4000 post offices open seven days a week. 

Teaming with a local retailer

Many other posts around the world have launched concept post offices offering 24-hour access to postal services. What's different about the Post Office's new London branch is that it is operated by a local convenience store owner.

The new post office on New Oxford Street is based inside The Convenience Store.

It makes sense for the Post Office to team with local retailers to offer postal services from an existing shop. The two businesses should feed off each other.

The vast majority of UK post offices are operated by local small business owners, often in conjunction with another retail business such as a convenience store or newsagency.

“By teaming up with successful retailers with a vibrant retail offer, we’re able to create hubs of essential services that are one stop shops for our customers. We’re building a Post Office network not just for today, but for tomorrow too.” - Debbie Smith, Chief Executive of Retail at the Post Office

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