In-home delivery with Austrian Post
Ian Kerr
Austrian Post is trialling in-home delivery.
The Austrian postal operator is partnering with A1 and Nuki Home Solutions to test in-home delivery to selected areas of Austria.
Customers will receive a smart lock which can be opened by the Austrian Post delivery driver’s handheld device. A floormat inside the customer’s door marks the place where the parcel should be left. The delivery driver will ring the doorbell to check if the customer is home before attempting an unattended in-home delivery.
Internal tests were carried out at the end of last year to check the technical feasibility.
Austrian Post is now seeking 100 customers in Vienna, Lower Austria or Graz to be part of the pilot.
The required hardware is provided free of charge for the test period. Before deliveries via the smart lock begin, the customer will meet with the delivery driver.
Deliveries will be carried out by Austrian Post delivery staff, meaning customers will get to know their delivery staff personally.
The pilot will run from July to December.
Listen to episode 84 of the Postal Hub Podcast for insights into PostNord’s ground-breaking in-home delivery pilot:
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