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A modern post office for An Post

Blog

A modern post office for An Post

Ian Kerr

An Post has opened a new-look concept post office in the town of Thurles… featuring a bank of parcel lockers, An Post’s new branding, and lots of green!

The new post office, located in the local shopping centre, replaces the old post office situated in the main town square.

It hasn’t been all plain sailing for the Irish postal operator. Locals opposed the relocation of the post office to a site a bit over 500 metres away. An Post’s response was that the old building wasn’t suited to the demands of a modern post office.

A building not being fit for purpose could mean many things. There could be issues concerning security, customer parking, public transport, access for delivery vehicles, vandalism, or maintenance costs. Tellingly, An Post will now seek to sell its old post office building.

Like many concept post offices, An Post’s new post office in Thurles has the feel of a modern bank branch. Glass at the front of the office makes it welcoming, and customers can access the parcel lockers even if the post office itself is closed. The open-plan office has a variety of customer services areas, including a self-service kiosk and information points.

Will the move pay off for An Post? It remains to be seen if customers will embrace (or at least accept) the new location. A welcoming post office premises located in a shopping centre, with a business mix based on finance offerings and e-commerce (including returns), could appeal to a broader demographic.

An Post says its next concept offices will be in Newbridge, Dublin’s St Andrew’s St, Limerick and Cork.

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