Martin Luts, Chief Operational Officer at Omniva, joins me to talk about some innovation and new infrastructure. Also in this episode, Dean Maciuba, Managing Partner North America for Last Mile Experts, analyses Amazon’s recent wage increase.

Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to analyse recent announcements from UPS. How important is Amazon to UPS? What are the strengths and weaknesses of UPS’s Access Point (PUDO) network? And much more.

John Reis, General Manager Retail at Canada Post, is my special guest. We discuss Canada Post’s concept stores, and how the post office is helping deliver a superior e-commerce customer experience.

A quick episode this week! Australia Post has launched a public awareness campaign, focusing on promoting safety for its delivery officers. Also in this episode, plans in the UK to give electric vehicles priority in traffic.

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more.

Supermercato24 CEO Federico Sargenti talks about the personalised online grocery delivery experience.

Karlijn Krol from PostNL's Innovation Lab (Innovation Studio) on how posts can foster innovation. She gives us a peek inside how things work at the Innovation Lab, and we discuss PostNL’s BagageService, which was incubated in the lab.