New Zealand Post has been trialling on-demand delivery in various sectors. Michael Stewart, General Manager Customer Experience and Innovation at NZ Post, joins me to elaborate. Also in this episode: analysis of Shipster, Australia Post's new subscription delivery service.

How DC location and density is key to the last mile in China. Juan Sotolongo, Senior Partner at 722 Consulting, talks about congestion, delivery vehicles, meal deliveries, and delivery standards in China.

How do Chinese courier drivers achieve an astonishing number of deliveries per hour? Juan Sotolongo, Senior Partner at 722 Consulting, unveils some of the secrets of the last mile in China.

Shippo CEO Laura Behrens Wu talks about key e-commerce shipping issues. Last Mile Experts' Marek Różycki analyses new delivery subscription services from Australia Post and NZ Post.

The US Postal Service recently announced its Q3 2017 results, which showed just how important parcels are the the USPS's future. Joining me to analyse all this and more is John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences. 

Is there a future in digital mailbox services? David Allen, Country Manager for ReDigital, was involved in both of the NZ Post projects to build and launch a digital mailbox. We analyse what helps digital mailboxes succeed, and what holds them back.

In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But Americans’ use of the mail has great variation, according to a report by the USPS OIG. I chat with two of the report's authors. Also: Australia Post testing the use of tablets in post offices.